FAQs

Delivery

When will my order arrive?

Items can take up to 6 working days to be dispatched, they are then sent via Royal Tracked 24, with their aim being to deliver the next working day. However, there can be some uncontrollable delays. Please refer to our Shipping for more information.

 

Do you accept returns?

Yes. If you are not 100% happy with your item, you are able to return this as long as it is within 14 days. Please read our Returns & Exchanges for more details. Please note - Earrings cannot be returned due to hygiene.

Shipping

Will I know when my order has been dispatched?

Once your order has been dispatched, an email notification will be sent confirming, along with an estimated time of arrival. 

What shipping carrier do you use?

All our orders are delivered using Tracked 24 by Royal Mail. Our customers will receive a notification via Royal Mail regarding their delivery information.

Product Care

How do I clean and store my jewellery?

To clean your sterling silver or plated items, use a microfibre cloth or a specialist jewellery cloth. Store your products in a cool dark place. Such as, a jewellery box, pouch/bag or gift box. For more information, click here.